Shipping Policy

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

Order cut off time is at 3:00 pm (GMT+08:00) China Standard Time.

All orders shall be shipped out from our warehouse located at China.

If you have any questions about placing an order with us, please contact our Customer Service Team: cs@melenking.com at 9:00am – 6:00pm (Mon-Fri).

Shipping Countries：

• United States
• International countries:

Australia, Canada, Denmark, Finland, Germany, Greece, Hungary, Ireland, Italy, Singapore, Norway, Poland, Spain, Sweden, United Kingdom

 

HANDLING AND TRANSIT TIME AND ORDER CUT-OFF TIME:

We process orders on business days which are Monday through Friday, Beijing Standard Time, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Shipping Time = Processing time + Transit time

Shipping Region	Shipping Method	Processing Time	Transit Time
United States	Standard Shipping	3 - 9 Business Days (Mon - Fri)	6 - 10 Business Days (Mon - Fri)
International countries	Standard Shipping	3 - 9 Business Days (Mon - Fri)	6 - 10 Business Days (Mon - Fri)

 

Shipping Cost：

Shipping Region	Shipping Method	Shipping Cost
United States	Standard Shipping	$7 For Orders Less Than $49 Free Shipping For Orders Over $49
International countries	Standard Shipping	$10 For Orders Less Than $49 Free Shipping For Orders Over $49

 

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information. 

Note: Delivery time is not guaranteed for Standard Shipping. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur in case of pending payment authorizations.

Shipping Status:

As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.
If you don’t receive a shipping confirmation email right away, don’t worry! Please contact our customer success team via email at cs@melenking.com.

Lost or Stolen Packages (if applicable)

Melenking is not responsible for lost or stolen packages whose delivery is confirmed to the address entered for an order. Upon request, Melenking will confirm delivery to the address provided, delivery date, tracking information, and carrier information for the customer to investigate. For more information contact our customer success team via email at cs@melenking.com.

Cancellations:

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return policy.

Dues and taxes

Except for the United States, some countries/regions have already charged 10% tax at checkout, and the courier company will no longer charge customers. (Such as the UK and EU 27 countries: Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech Republic, Sweden, and Estonia) Except for the above countries, if others need to pay import taxes, customs duties and related customs fees for imports. These fees (if applicable) are determined and collected by the customs of the destination country. For more detailed information on charges, please contact your local customs directly.

Item packaging details

All our items are packaged in two-way polystyrene (OPP), which has many advantages in terms of quality preservation:

• Withstands high tensile force
• Preserves heat and light radiation
• Nontoxic
• Odorless
• Ecological
• Lightweight

Contact Info:

Email: cs@melenking.com